Privacy and fairness
The rules, in full.
What KMBRLY never collects, what nobody can read, and how the Kindex may and may not be used. The most important ones are kept by the database itself and checked by tests on every change — not by a promise.
Your mood is yours
The mood a person gives at the end of a shift can be read by that person and by nobody else. No screen shows it to a manager, a general manager or the group, and no export contains it. It is added to everybody else’s to make one figure for the whole hotel, never broken down by department, shift or team.
If several shifts in a row have been hard, KMBRLY asks the person — and only them — whether they would like their manager to know. If they say yes, the manager is told they asked; not what they answered.
Flags have no author
A flag — understaffed, a guest complaint, a standard not followed — reaches the manager without a name, because KMBRLY does not record who raised it. There is no column for it. Nobody can look it up later.
Never fewer than five
No figure is shown about a group of fewer than five people, at any level. The department is the smallest unit a general manager or the group can see.
Nobody is ranked
The Kindex compares a person only with themselves, month on month. It is never used for sanctions or to assign shifts, and a person always decides about a person. Anybody can ask for a review of their Kindex, and a general manager answers in writing.
The group sees every hotel
The group office can open any hotel of the group, down to a single person’s record. Two things stay out of reach at every level: individual moods, and who raised a flag, which is never recorded at all.
Careers anybody can read
What every level asks for is on one page, the same for everybody on a department — as Italian law on pay transparency asks (D.Lgs. 96/2026). Days off never count against anybody, part-time hours count in proportion, and people who work only nights can be observed like everybody else.
What is never collected
Where anybody is. Messages, photos or anything else on a phone. Anything outside the shift. When somebody opens the app, or how long they spend in it.
Where it is kept
In Frankfurt, on servers inside the European Union. The hotel decides what is recorded and why; KMBRLY is the software it uses to do it. A person can download everything held about them, at any moment, and ask to be deleted.
Ready for the unions
The general manager has four documents in Italian that describe this system: the staff notice, an impact assessment, a draft agreement under art. 4 of the Statuto dei Lavoratori, and the Kindex rules of use. They are drafts, to be checked by the hotel’s labour consultant.