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The guide

General manager

The director of the hotel. Which department needs you before lunch — without reading a single person’s answers.

Adoption, coaching and people at risk, department by department.

Setting up the hotel yourself: people, departments, standards, entry codes.

The documents to show your labour consultant and the unions.

Register your hotel

Two minutes, from the website. You become the hotel’s general manager in KMBRLY.

Register your hotel — You
Why it matters

A hotel ready to use on the first day — not an empty shell.

Set up your hotel

Until the hotel is running, your home screen opens with the list of what is left to do.

An example: a hotel that has just registered.

Set up your hotel4 of 6 done. When the first debrief arrives, this list goes away.
Departments6 departments. Add or rename any that are missing.
Done
Standards64 standards to observe, ready to use. Change them whenever you like.
Done
Your people18 people. Add whoever is missing, one by one or from a file.
Done
Entry codes5 of 18 signed in. Hand the others their entry code.
Done
The rotaPlan the shifts yourself on the Rota page, or bring them in from a file. Each department’s manager can plan theirs too.
To do
The first debriefSomebody files it at the end of a shift. Nothing for you to do here.
Waiting
Why it matters

You never wonder what comes next.

Your home screen

Nothing on this screen is about you, and nothing is about one person: the smallest unit is a department.

Your home screen — Property Kindex
Why it matters

You find out which department needs you before lunch.

Analytics

A hotel-wide figure looks healthy and hides where the problem is. Analytics splits it.

Analytics — Where the gap actually is
Why it matters

You fix the right shift, not the average.

How the hotel is feeling

One figure for the whole hotel, made of everybody’s mood answers added together.

How the hotel is feeling — The month
Why it matters

You know how the hotel is feeling without being able to know how any one person is.

Who sees what

No screen, no role and no export shows an individual mood — the database refuses to return it to anybody but the person.

Departments

Every department on one line: Kindex, observations, coaching.

Departments — Needs you
Why it matters

You see patterns, not people.

Managers

Your heads of department, by manager score.

Managers — How the score is made
Why it matters

You coach your managers on what they actually control.

People and entry codes

Add people one by one, and give each of them the code to join.

People and entry codes — Add somebody
Why it matters

Nobody needs a work email to join.

Import your staff list

Paste your staff list straight out of a spreadsheet.

Import your staff list — Paste, check, confirm
Why it matters

A hotel of a hundred people set up in an afternoon.

Departments

How the hotel is divided: each department has its people, its rota and its standards.

Departments — Add and rename
Why it matters

KMBRLY follows the way your hotel is already organised.

Standards

What each department is observed on.

Standards — Edit, retire, add
Why it matters

Your standards, in your words — not a template.

Contracts and the CCNL

Part-time hours, and — if you choose — the link between KMBRLY’s levels and the CCNL Turismo.

Contracts and the CCNL — Off by default
Why it matters

Career levels that sit beside the national contract, without replacing it.

Compliance pack

Four documents in Italian, describing this system rather than a template.

Compliance pack — Four drafts
Why it matters

You arrive at the meeting with the unions with the documents already written.

Group office

Every hotel in the group on one screen, with the one that needs you at the top.

Next: the guide for group office →